Privacy Policy
Last updated: 27 July 2026
ASALEE Pharm and Laboratories Limited respects your privacy and is committed to handling personal information responsibly.
This Privacy Policy explains the personal information we may collect when you visit our website, contact us or submit an enquiry, how we use it and the rights available to you.
Who we are
ASALEE Pharm and Laboratories Limited is responsible for determining how personal information collected through this website is used.
Our contact details are:
ASALEE Pharm and Laboratories Limited
Pepeo Industrial Park
Garissa–Factory Road
Thika, Kenya
P.O. Box 2854–01000
Thika, Kenya
Email: asaleepharmlab@gmail.com
Phone: +254 720 129 403
Alternative phone: +254 722 658 861
Information we may collect
Information you provide
We may collect personal information that you voluntarily provide through our contact form, email, telephone, WhatsApp or other communication channels.
This information may include:
Your name.
Email address.
Telephone number.
Company or organisation name.
The product or service you are interested in.
Information contained in your enquiry or message.
Documents or attachments you choose to provide.
Records of our communication with you.
Technical information
Our website hosting, security and technical systems may automatically receive limited technical information when you use the website.
This may include:
Internet Protocol address.
Browser and device type.
Operating system.
Pages visited.
Date and time of access.
Referring website.
Website error and security logs.
This information may be used to operate, protect and improve the website.
Sensitive and health information
Please do not submit medical records, prescription details, identification documents or other sensitive personal information through the general contact form unless ASALEE specifically requests that information through an appropriate and secure channel.
Website enquiries are not intended for diagnosis, treatment or emergency medical assistance.
How we use personal information
We may use personal information to:
Respond to questions and enquiries.
Provide requested product or service information.
Prepare quotations or discuss potential business arrangements.
Communicate about an existing business relationship.
Direct an enquiry to the appropriate member of our team.
Maintain necessary business and communication records.
Operate, maintain and secure the website.
Identify and prevent fraud, misuse or security threats.
Comply with legal and regulatory responsibilities.
Establish, exercise or defend legal claims.
Improve our website, communication and customer experience.
Send promotional communication where you have provided consent or where otherwise permitted by law.
We will not use personal information for an unrelated purpose without an appropriate legal basis or, where required, your consent.
Legal basis for processing
Depending on the circumstances, we may process personal information because:
You have given your consent.
Processing is necessary to respond to your request or take steps before entering into a contract.
Processing is necessary to perform a contract with you or your organisation.
Processing is required to comply with a legal obligation.
Processing is necessary for our legitimate business interests, provided those interests do not override your rights.
Processing is necessary to establish, exercise or defend a legal claim.
Where processing is based on consent, you may withdraw that consent at any time. Withdrawal will not affect processing that was lawful before consent was withdrawn.
Marketing communication
We will only send direct promotional communication where we have an appropriate legal basis.
You may unsubscribe or withdraw your consent at any time by following the instructions in the communication or contacting us at asaleepharmlab@gmail.com.
We will not require you to receive promotional communication as a condition for submitting a general enquiry.
Cookies and website technologies
The website may use essential cookies necessary for security, functionality and reliable operation.
Our hosting provider may also use technical cookies or similar technologies to manage website performance and protect the website against misuse.
If non-essential analytics, advertising or marketing cookies are introduced, we will provide appropriate information and choices where required.
You can manage cookies through your browser settings. Blocking essential cookies may affect how some parts of the website function.
WhatsApp and third-party services
If you contact us through WhatsApp, email, Google Maps, social media or another third-party service, that provider may independently collect and process information under its own privacy policy.
ASALEE does not control the privacy or security practices of third-party platforms. You should review the applicable provider’s privacy information before using its services.
Sharing personal information
We may share personal information only where reasonably necessary with:
Employees and authorised representatives who need the information to handle your enquiry.
Website hosting, email, security and technical service providers.
Professional advisers, including lawyers, accountants and auditors.
Business partners or service providers involved in responding to an authorised request.
Government authorities, regulators, courts or law-enforcement agencies where disclosure is lawfully required.
Parties involved in a business restructuring, merger or transfer, subject to appropriate confidentiality and legal safeguards.
Service providers are expected to handle personal information securely and only for the agreed purpose.
We do not sell personal information.
International transfers
Some website, email, hosting or communication service providers may store or process information outside Kenya.
Where personal information is transferred outside Kenya, we will take reasonable steps to ensure that the transfer is supported by appropriate safeguards, consent or another lawful basis.
Data retention
We retain personal information only for as long as reasonably necessary to:
Respond to your enquiry.
Maintain an active business relationship.
Complete a transaction or agreed service.
Meet legal, accounting or regulatory responsibilities.
Resolve disputes.
Maintain security and prevent fraud.
Establish, exercise or defend legal claims.
Retention periods may vary depending on the type of information and the reason it was collected.
When personal information is no longer required, we will take reasonable steps to delete, anonymise or securely dispose of it.
Information security
We take reasonable administrative, organisational and technical measures to protect personal information against:
Unauthorised access.
Accidental loss.
Misuse.
Alteration.
Disclosure.
Destruction.
However, no website, email system or internet transmission can be guaranteed to be completely secure. You should avoid sending highly sensitive information through unsecured communication channels.
Data breaches
If a personal-data breach occurs, we will assess the nature and possible impact of the incident.
Where legally required, we will notify the Office of the Data Protection Commissioner and affected individuals within the applicable period.
Your rights
Subject to applicable Kenyan law, you may have the right to:
Be informed about how your personal information is used.
Request access to personal information held about you.
Request correction of inaccurate, outdated, incomplete or misleading information.
Object to certain processing of your personal information.
Request restriction of processing in appropriate circumstances.
Request deletion of personal information where legally applicable.
Withdraw consent where processing is based on consent.
Request information about third parties with whom your information has been shared.
Object to certain automated decisions where applicable.
Lodge a complaint with the Office of the Data Protection Commissioner.
Some rights may be limited where ASALEE is legally required to retain information or where the information is needed to establish, exercise or defend a legal claim.
Exercising your rights
To exercise a privacy right, contact us at:
Please clearly describe your request and provide enough information to help us identify the relevant records.
We may request reasonable proof of identity before processing a request to protect personal information against unauthorised disclosure.
We will respond within the period required by applicable law.
Children’s privacy
This website is intended for general business and informational use. It is not designed to knowingly collect personal information directly from children.
A parent or legal guardian who believes that a child has submitted personal information without appropriate permission may contact us to request review or deletion.
External links
Our website may contain links to third-party websites and services.
This Privacy Policy does not apply to websites or platforms that ASALEE does not control. We encourage you to read the privacy policy of every third-party service you use.
Changes to this Privacy Policy
We may update this Privacy Policy when our website, business practices, service providers or legal responsibilities change.
The updated version will be published on this page with a revised “Last updated” date.