Effective date: 29 July 2026
ASALEE Pharm and Laboratories Limited respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store and protect information obtained through our website, contact forms and other communications.
1. Who We Are
ASALEE Pharm and Laboratories Limited provides pharmaceutical, laboratory and healthcare-related solutions in Kenya.
For information collected through this website, ASALEE Pharm and Laboratories Limited acts as the data controller.
2. Information We Collect
We may collect the following information:
- Your name
- Telephone number
- Email address
- Organisation or company name
- Product, service or partnership enquiries
- Information included in messages submitted through our contact forms
- Communication records when you contact us
- Technical information such as your IP address, browser type, device type and pages visited
- Cookie and website usage information where applicable
Please do not submit confidential medical records, prescriptions or sensitive health information through our general contact form unless specifically requested through an appropriate secure channel.
3. How We Collect Information
We may collect personal information when you:
- Complete a contact or enquiry form
- Contact us by telephone, email or WhatsApp
- Request information about our products or services
- Discuss a supply, distribution or business partnership
- Visit and interact with our website
- Subscribe to future company communications
- Provide information during a business relationship
We may also receive business contact information from authorised representatives, partners, suppliers and publicly available professional sources.
4. How We Use Your Information
We may use your personal information to:
- Respond to enquiries and requests
- Provide information about our products and services
- Process product, supply or distribution enquiries
- Communicate with customers, suppliers and business partners
- Evaluate partnership and commercial opportunities
- Improve our website, products and customer service
- Maintain accurate business and communication records
- Protect our website and systems against fraud, misuse and security threats
- Meet legal, regulatory and compliance obligations
- Send marketing information where you have given consent or where otherwise permitted by law
We will not sell or rent your personal information to third parties.
5. Lawful Basis for Processing
We process personal information where:
- You have given your consent
- Processing is necessary to respond to your enquiry
- Processing is necessary before entering into or performing a contract
- We are required to comply with a legal or regulatory obligation
- Processing is necessary for our legitimate business interests and does not unfairly interfere with your rights
- Processing is necessary to protect important interests recognised by law
Where processing is based on consent, you may withdraw that consent at any time.
6. Cookies and Website Technologies
Our website may use cookies and similar technologies to:
- Keep the website functioning properly
- Remember user preferences
- Understand how visitors use the website
- Improve website performance and security
- Measure website traffic where analytics services are enabled
You can control or disable cookies through your browser settings. Disabling essential cookies may affect some website functions.
7. Sharing Your Information
We may share personal information only when reasonably necessary with:
- Website hosting and information technology service providers
- Email, communication and customer-support providers
- Professional advisers, auditors and consultants
- Business partners involved in fulfilling an authorised request
- Government authorities, courts and regulatory bodies where required by law
- A successor organisation in connection with a lawful merger, restructuring or transfer of business
Service providers handling personal information on our behalf are expected to protect it and use it only for the authorised purpose.
8. International Data Transfers
Some website, hosting, email or technology service providers may process information outside Kenya.
Where personal information is transferred outside Kenya, we will take reasonable steps to ensure that appropriate safeguards are in place, as required by applicable data-protection law.
9. Data Security
We use reasonable administrative, organisational and technical measures to protect personal information against:
- Unauthorised access
- Accidental loss
- Improper use
- Unlawful disclosure
- Alteration or destruction
However, no internet transmission or electronic storage system can be guaranteed to be completely secure.
10. How Long We Keep Information
We retain personal information only for as long as reasonably necessary to:
- Respond to and manage enquiries
- Maintain an active business relationship
- Fulfil contractual responsibilities
- Resolve complaints or disputes
- Meet legal, regulatory, accounting and reporting requirements
- Protect our legitimate business interests
When information is no longer required, it will be securely deleted, anonymised or otherwise disposed of appropriately.
11. Your Data-Protection Rights
Subject to applicable law, you may have the right to:
- Be informed about how your personal information is used
- Request access to personal information held about you
- Request correction of inaccurate or incomplete information
- Object to certain uses of your personal information
- Request restriction of certain processing activities
- Request deletion of personal information where legally permitted
- Request your information in a portable format where applicable
- Withdraw consent where processing is based on consent
- Lodge a complaint with the Office of the Data Protection Commissioner
We may request identification before processing a request to protect your information from unauthorised access.
12. Marketing Communications
Where you have agreed to receive marketing communications, you may unsubscribe at any time by:
- Using an unsubscribe option provided in the communication
- Replying and asking us to stop
- Contacting us using the details below
Withdrawing from marketing communications will not prevent us from sending necessary service, enquiry or business-related messages.
13. Children’s Privacy
Our website and services are not directed primarily at children.
We do not knowingly collect personal information from children without appropriate consent from a parent or legal guardian. If you believe a child has provided information without proper authorisation, please contact us so that appropriate action can be taken.
14. Third-Party Websites
Our website may contain links to external websites and online services.
ASALEE Pharm and Laboratories Limited is not responsible for the privacy practices, content or security of third-party websites. Visitors should review the privacy policies of those websites before providing personal information.
15. Changes to This Privacy Policy
We may update this Privacy Policy to reflect changes in:
- Our services and operations
- Website functionality
- Legal or regulatory requirements
- Data-protection practices
The latest version will be published on this website with the updated effective date.
16. Contact Us
For privacy questions, requests or concerns, contact:
ASALEE Pharm and Laboratories Limited
Pepeo Industrial Park
Garissa–Factory Road
Thika, Kenya
P.O. Box 2854–01000
Thika, Kenya
Email: info@asaleepharm.co.ke
Phone: +254 722 658 861
17. Complaints
If you believe your personal information has been handled improperly, please contact us first so we can investigate and respond.
You may also lodge a complaint with Kenya’s Office of the Data Protection Commissioner.